Job Postings

Pearson VUE has an immediate opening for a part-time Test Centre Manager. This position is based in Montreal. The average hours per week will be between 25 and 35 hours (shifts will vary between the hours of 7:15am to 10:45pm, any day Sunday through Saturday).

The Test Centre Manager will be responsible for all aspects of testing operations in the assigned test centre by providing high-quality on-site service in accordance with operational policies and procedures of the examination processes and provide day-to-day team leadership. The Test Centre Manager will also be responsible to recognize and resolve potential improvement.

Major Responsibilities:

• Serve as the first point of contact for employees, building management, sit security, deliveries and vendors and escalate to Regional Test Centre Manager when appropriate
• Recruit, interview, hire and train test centre employees
• Monitor, schedule and coach test centre employees including performance management
• Develop annual salary plan
• Coordinate the receipt, distribution and review of new policies and procedures to employees
• Maintain a secure testing environment and facility including security of exam content and materials in accordance with Pearson VUE policies, procedures and guidelines
• Maintain a pleasant, clean and professional testing environment and facility including arranging for any special accommodation and monitoring and ordering supplies
• Address questions and concerns of clients, candidates and employees in a professional and appropriate manner
• Maintain daily/weekly contact with Regional Manager
• Communicate and work with technical support to investigate and assist in fixing technical issues
• Develop and maintain a working knowledge of hardware and software and assist with update installations as need

• A Bachelor degree or equivalent business experience
• A minimum of two (2) or more years of customer service experience
• Previous team lead or supervisory experience and training
• Strong technical skills including Microsoft Office and Windows applications as well as operating knowledge of computer, fax and other office equipment
• Strong oral and verbal communications skills
• Proven problem solving and time management skills
• The successful candidate will be required to obtain their certifications for Test Administrator with annual recertification as well as complete the Test Centre Manager on-line training
• Ability to work approximately 2 Saturdays per month varying hours from 7:15am to 10:45pm.

How To Apply:

Candidates are invited to apply online at pearsoned.com/careers. Please click the link below to be directed to the job posting. To apply, please click “Add to Job Cart” then “Respond to All Jobs in Cart.” http://sh.webhire.com/servlet/av/jd?ai=205&ji=2375338&sn=I