Help

❖ System Requirements

Desktops and Laptops

Windows

• Windows 7 and up

Mac

• OS X Snow Leopard (10.6.8) up to MacOS Sierra (10.12)

Chrome OS

• Chrome OS version 49 and up

Content Playback

• SWF (Flash Player 10 or later)

Other requirements

• PDF files require Adobe Acrobat Reader if being viewed in Internet Explorer 11. If you do not have Adobe Reader installed on your computer, download it for free from: https://get.adobe.com/reader/
• Word files require Microsoft Office or Libre Office to be able to view and use. Download Libre Office for free from https://www.libreoffice.org/

Tablets

iOS

• iPad 2 and up
• iPad mini and up
• iOS 8 and up

Android

• Android 7” and up
• Android KitKat 4.4 and up

Supported Browsers

• Chrome 49 and up
• Firefox
• Internet Explorer 11
• MS Edge HTML 14 and up

Note: mobile phones are not recommended due to screen size.

❖ Instructions on Clearing Browser Cache for Supported Browsers

To view updated content on the website, you need to clear your browser's cache. Please use the following links to find official documentation on how to clear your cache for your preferred browser.

Desktops and Laptops

Google Chrome

https://support.google.com/accounts/answer/32050?hl=en

Firefox

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Safari 8 and up

1. From the Safari menu, select Clear History and Website Data....
2. Select the desired time range, and then click Clear History.
3. Go to Safari > Quit Safari or press Command + Q to exit the browser completely.

MS Edge

https://support.microsoft.com/en-ca/help/10607/windows-10-view-delete-browser-history-microsoft-edge

Internet Explorer 10 and 11

https://support.microsoft.com/en-ca/help/17438/windows-internet-explorer-view-delete-browsing-history

Tablets

Safari for iOS

1. Open your Settings app.
2. Tap Safari.
3. Tap Clear History and Website Data and confirm.
4. Exit/quit all browser windows and re-open the browser.

Chrome for iOS

1. Touch Chrome menu > Settings.
2. Touch Privacy.
3. Choose the data type you want to clear.
4. Touch Clear.
5. Exit/quit all browser windows and re-open the browser.

Chrome for Android

1. Touch Chrome menu > Settings.
2. Touch (Advanced) Privacy.
3. Touch Clear browsing data.
4. Exit/quit all browser windows and re-open the browser.

❖ Technical Support

For all technical issues, please contact Pearson Canada School Technology Support

Phone

1-800-361-6128
1-800-567-3800

E-mail

schooltechsupport@pearsoncanada.ca

School Technology Support Form:

http://www.pearsoncanada.ca/forms/school/school-technology-support.html